SHIPPING INFORMATION
OZAN is committed to providing fast, secure, and reliable shipping services across Australia and selected international destinations. Orders are carefully processed and dispatched to ensure a smooth delivery experience.
ORDER PROCESSING
Orders are generally processed and dispatched within 1–2 business days after payment confirmation.
DELIVERY ESTIMATES
- SYDNEY METRO: 1–4 BUSINESS DAYS
- NSW REGIONAL: 2–6 BUSINESS DAYS
- INTERSTATE METRO: 2–8 BUSINESS DAYS
- REMOTE AREAS: 5–10 BUSINESS DAYS
TRACKING INFORMATION
Tracking details will be provided via email or SMS once your order has been shipped.
INTERNATIONAL SHIPPING
We ship to selected international destinations, including Vietnam, Cambodia, Thailand, China, Taiwan, and South Korea. All applicable customs duties, taxes, and import fees are included in our shipping service.
RETURNS & REFUNDS
At OZAN, customer satisfaction is important to us. We aim to provide a fair and transparent returns process while complying with Australian Consumer Law.
CHANGE OF MIND
Returns accepted within 30 days of receiving order if:
- Unopened and unused
- Original packaging
- Saleable condition
- Proof of purchase
NON-RETURNABLE
- Infant formula & milk
- Vitamins & supplements
- Food & consumables
- Honey & personal care
- Clearance sale items
DAMAGED / INCORRECT
Contact us within 30 days of delivery and provide:
- Order number
- Description of issue
- Photos of item & box
SOLUTIONS
Depending on issue & per Consumer Law, remedies include:
- Replacement
- Repair
- Store credit
- Refund