DELIVERY SERVICES
SHIPPING INFORMATION
OZAN is committed to providing fast, secure, and reliable shipping services across Australia and selected international destinations. Orders are carefully processed and dispatched to ensure a smooth delivery experience.
ORDER PROCESSING
Orders are generally processed and dispatched within 1–2 business days after payment confirmation.
DELIVERY ESTIMATES
- SYDNEY METRO: 1–3 BUSINESS DAYS
- NSW REGIONAL: 2–5 BUSINESS DAYS
- INTERSTATE METRO: 2–7 BUSINESS DAYS
- REMOTE AREAS: 5–10 BUSINESS DAYS
TRACKING INFORMATION
Tracking details will be provided via email or SMS once your order has been shipped.
INTERNATIONAL SHIPPING
We ship to selected international destinations, including Vietnam, Cambodia, Thailand, China, Taiwan, and South Korea. All applicable customs duties, taxes, and import fees are included in our shipping service, so customers won't incur any additional charges upon delivery.
CUSTOMER SUPPORT
RETURNS & REFUNDS
At OZAN, customer satisfaction is important to us. We aim to provide a fair and transparent returns process while complying with Australian Consumer Law.
CHANGE OF MIND
Returns may be accepted within 30 days of receiving your order if:
- Products remain unopened and unused
- Items are in original packaging
- Products are in saleable condition
- Proof of purchase is provided
NON-RETURNABLE ITEMS
- Infant formula and milk powder
- Vitamins and supplements
- Food and consumable products
- Honey products
- Personal care products
- Clearance and final sale items
DAMAGED OR INCORRECT ITEMS
Please contact us within 30 days of delivery and provide:
- Order number
- Description of issue
- Clear photos of item and packaging
AVAILABLE SOLUTIONS
Depending on the issue and in accordance with Australian Consumer Law, available remedies may include:
- Replacement
- Repair
- Store credit
- Refund
GET IN TOUCH
CONTACT INFORMATION
Our team is here to assist with product inquiries, order support, shipping information, and general customer service requests.
ZALO SUPPORT
+84 931 443 622
+61 406 063 943
OZAN WAREHOUSE – CONDELL PARK
30/47 ALLINGHAM ST
CONDELL PARK NSW 2200
📞 0416 799 968
Business Hours
Monday – Friday: 9:00 AM – 5:30 PM
Saturday: Closed
Sunday: Closed
OZAN WAREHOUSE – CABRAMATTA
4 JOHN ST
CABRAMATTA NSW 2166
📞 0433 274 455
Business Hours
Monday – Friday: 9:30 AM – 5:30 PM
Saturday: 9:30 AM – 5:30 PM
Sunday: 9:30 AM – 5:30 PM