Shipping & Returns Policy

🚚 Shipping Information

OZAN Warehouse ships Australia-wide from our Sydney warehouse. Orders are generally dispatched within 1–2 business days. Tracking details will be provided once your order has been shipped.

📦 Estimated Delivery Times

Delivery estimates are provided as a guide only and may vary during peak periods, public holidays, or due to courier delays.

🌏 International Shipping

International shipping is available to selected destinations including Vietnam and Cambodia.

Customs duties, import taxes and other local charges are the responsibility of the customer and may vary depending on destination regulations.

↩️ Returns & Refunds

Change of Mind Returns

Returns may be accepted within 7 days of purchase provided that:

• The product is unopened and unused.
• The item remains in original saleable condition.
• Proof of purchase is supplied.
• The item is not listed as a non-returnable product.

Non-Returnable Products

• Infant Formula & Milk Powder
• Vitamins & Supplements
• Food Products & Honey
• Consumable Goods
• Personal Care Products
• Clearance & Sale Items

This policy does not limit any rights you may have under Australian Consumer Law.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or incorrect, please contact us within 7 days of delivery.

Please provide:

• Your order number
• A description of the issue
• Photos showing the item and packaging

Depending on the circumstances, remedies may include replacement, repair, store credit or refund in accordance with Australian Consumer Law.

📍 Store Locations