🚚 Shipping Policy
We aim to process and dispatch all orders as quickly as possible from our Sydney warehouse.
🇦🇺 Australia Delivery
- Standard delivery time: 2–5 business days
- Shipping rates: from $9.99 (based on weight & location)
- Orders are shipped via Australia Post or trusted courier partners
- Tracking details will be provided via email once your order is dispatched
🌏 International Delivery (Vietnam & Southeast Asia)
- We ship to selected countries including Vietnam, Cambodia, and other Southeast Asian destinations
- Delivery time: 7–14 business days (air freight may vary)
- Bulk and wholesale orders may be shipped via sea freight (longer delivery time)
- Customs duties/taxes (if applicable) are the responsibility of the customer unless stated otherwise
📦 Processing Time
- Orders are usually processed within 1–2 business days
- Orders placed on weekends or public holidays will be processed on the next business day
⚠️ Important Notes
- Once an order has been packed or shipped, we cannot change the delivery address
- Delivery delays may occur during peak periods, holidays, or customs processing
- We are not responsible for delays caused by courier services or customs clearance
🔄 Returns & Refunds Policy
We comply with the Australian Consumer Law (ACL) and aim to ensure customer satisfaction.
📅 Change of Mind Returns
- Returns accepted within 14 days of delivery
- Items must be:Unused and in original conditionIn original packaging
- Return shipping costs are generally the responsibility of the customer unless otherwise agreed
❌ Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Baby formula or opened milk powder
- Vitamins and supplements that have been opened or used
- Perishable or temperature-sensitive goods
- Clearance or sale items (unless faulty)
⚠️ Faulty or Damaged Items
If your item arrives damaged or faulty:
- Please contact us within 48 hours of delivery
- Provide photos or video evidence
- We will offer a replacement, store credit, or full refund
In most cases:
- We will cover return shipping for approved faulty items
💰 Refund Processing
- Approved refunds are processed within 5–10 business days
- Refunds will be issued to your original payment method
- Shipping fees are non-refundable unless the item is faulty or incorrectly supplied
📞 Returns Contact
For all return or refund requests, please contact:
📧 Email:
📍 Warehouse:
Please include:
- Order number
- Reason for return
- Photos (if applicable)
🇦🇺 Legal Notice
All purchases are covered under the Australian Consumer Law, which guarantees that customers are entitled to a repair, replacement, or refund if goods are faulty, not as described, or unsafe.
